Payment Policy

Last Updated: September 2026

At Diorlay, we aim to provide a straightforward and convenient payment experience for customers purchasing women's footwear through our online store. This Payment Policy explains the payment methods available on our website, how payments are processed, and the general terms that apply when placing an order. By placing an order with Diorlay, you acknowledge and agree to the payment terms described below.

Accepted Payment Methods

We accept several payment methods to make checkout convenient for our customers. Available payment options may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal Wallet
Shop Pay
Visa

The payment methods available to you may depend on your location, device, browser, and the payment options supported at checkout. Please select an available payment method during checkout and complete your payment through the provided payment processing system.

Payment Processing

Payments are processed through the payment options available at checkout. When you select a payment method, you may be redirected to or interact with the relevant payment provider to complete the transaction. Diorlay does not require customers to send payment details directly to us by email, message, or other informal communication methods. Payments should be completed only through the checkout process provided on our website.

Order Confirmation

After placing an order, you will receive an order confirmation through the contact information provided during checkout. An order confirmation confirms that your order has been received. It does not necessarily mean that the order has already been processed or shipped. If there is an issue with payment authorization, product availability, or order information, we may need to contact you before completing the order.

Payment Authorization

Certain payment methods may require additional authorization or verification before an order can be completed. If a payment is declined, incomplete, or requires additional verification, the order may not be processed until the payment issue is resolved. Customers are responsible for ensuring that the payment information provided during checkout is accurate and that the selected payment method is available for use.

Currency and Pricing

Product prices are displayed on our website in the currency indicated on the relevant product page or during checkout. The final amount payable may include applicable taxes, shipping charges, or other fees, where applicable. Any applicable charges will be displayed during checkout before the order is completed. Currency conversion rates, international transaction fees, or other charges imposed by a customer's bank or payment provider may vary and are outside Diorlay's control.

Payment Security

We use the payment processing systems available through our checkout to support a secure payment experience. Customers should not send payment card information, passwords, or other sensitive payment details through email, social media, or other unsecured communication channels. If you notice an unfamiliar transaction or believe your payment information may have been compromised, please contact your payment provider directly.

Order Cancellation

Customers may request to cancel an order within 15 minutes of placing the order. Cancellation requests received after this 15-minute period may not be accepted if the order has already entered processing or fulfillment. To request a cancellation within the applicable time period, please contact Diorlay as soon as possible and provide your order number. Once an order has been shipped, it cannot be cancelled and may instead be subject to the applicable return policy.

Returns and Refunds

Eligible items may be returned within 10 days from the date of delivery, subject to the conditions described in our Return & Refund Policy. Returned items generally must be unworn, unused, and in their original condition. If a return is approved, the refund will generally be issued to the original payment method used for the order. For complete information regarding return eligibility, return conditions, and refund processing, please review our Return & Refund Policy.

Failed or Incomplete Payments

If a payment does not complete successfully, you may need to return to checkout and select another available payment method. An order is considered successfully placed only after the checkout process has been completed and an order confirmation has been issued. If you believe you have been charged but have not received an order confirmation, please contact our support team with the relevant payment or order information.

Changes to Payment Methods

We may add, remove, or update available payment methods from time to time. The payment options displayed at checkout represent the payment methods currently available for your order. Changes to payment availability will not affect payments that have already been successfully completed, except where required by applicable law or the relevant payment provider.