Privacy policy

Last Updated: September 2026

At Diorlay, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, use our services, or make a purchase from us. Diorlay operates this online store and website, and our store is powered by Shopify, which helps us provide our online shopping services to you. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

Contact information: Your name, billing address, shipping address, phone number, and email address.
Payment information: Payment card details, transaction information, payment method, and payment confirmation.
Account information: Username, password, preferences, and account settings, where applicable.
Order information: Products you view, add to your cart, purchase, return, exchange, or cancel.
Communications: Information you provide when you contact our customer support team.
Device information: Information about your device, browser, IP address, and network connection.
Usage information: Information about how you interact with and navigate our website.

How We Collect Information

We may collect personal information in several ways, including:

Directly from you when you place an order, create an account, contact us, or otherwise provide information.
Automatically when you browse or use our website through cookies and similar technologies.
From service providers that help us operate our website and services.
From business partners or other third parties when appropriate.

How We Use Your Information

We use the information we collect to provide a smooth and reliable shopping experience. This may include using your information to:

Process and fulfill your orders.
Process payments and transactions.
Arrange shipping and delivery.
Handle returns, exchanges, and refunds.
Provide customer support.
Manage your account and preferences.
Improve our website, products, and services.
Recommend products that may be relevant to your interests.
Send order-related notifications and service communications.
Send marketing or promotional communications when permitted and where you have not opted out.
Help maintain the security of our website and prevent fraudulent or unauthorized activity.
Comply with applicable laws and respond to valid legal requests.

Sharing Your Information

We may share personal information when reasonably necessary to operate our business and provide our services. This may include sharing information with:

Shopify and service providers that assist with payment processing, technology, customer support, analytics, fulfillment, and shipping.
Business and marketing partners where appropriate and permitted by law.
Third parties when you ask us to share information or give us permission to do so.
Our affiliates or related business entities, where applicable.
Authorities or other parties when required to comply with applicable law or protect our rights, customers, and services.

Our Relationship With Shopify

Our online store is hosted on Shopify. Shopify processes certain personal information related to your use of our website and services to help provide and improve its platform. Information submitted through our store may be transmitted to Shopify and service providers that help us operate our business. Some of these providers may be located in countries other than your own. For more information about how Shopify handles personal information, you may review Shopify's applicable privacy policies and privacy resources.

Third-Party Websites and Links

Our website may occasionally contain links to third-party websites or services. If you choose to visit an external website, we recommend reviewing that website's privacy policy and terms before providing any personal information. We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps where required.

Security and Retention

We take reasonable steps to help protect personal information and maintain a safe shopping experience. However, no online system or method of transmission can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary for purposes such as providing our services, maintaining accounts, completing transactions, meeting legal obligations, resolving disputes, and enforcing applicable agreements and policies.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy or transfer of certain information where applicable.
Opt out of certain marketing or targeted advertising activities where applicable.
Manage your communication preferences.

You can contact us if you would like to exercise any privacy rights available to you. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe option included in those communications. Even if you opt out of promotional communications, we may still contact you with important non-promotional messages related to your orders, account, or services.

Privacy Complaints

If you have a concern or complaint regarding how we handle your personal information, please contact us using the information provided below. We will review your concern and respond as appropriate under applicable laws. Depending on where you live, you may also have the right to contact your local data protection authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live. Where applicable, we use recognized legal mechanisms and safeguards for international transfers as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or other operational needs. When we make changes, we will update the "Last Updated" date on this page and provide any additional notice required by applicable law.