Refund policy

Updated on: September 2026

At Diorlay, we want you to feel comfortable and confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist with a return in accordance with the guidelines below.

1. 30-Day Return Period

We offer a 30-day return period. You have 30 days from the date your order is delivered to contact us and request a return. To be eligible for a return, the item must be:

In the same condition as when you received it
Unworn and unused
Free from signs of wear, damage, or alteration
With all original tags attached, where applicable
In its original packaging, including the shoe box where applicable
Accompanied by your order number or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at support@diorlay.shop.

Please include:

Your order number
The item or items you wish to return
The reason for the return
Clear photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide the return instructions, including the appropriate return address and any other information needed to complete the process. Please contact us before sending an item back. Returns sent without first contacting us and receiving return instructions may not be accepted.

3. Return Method

Returns must be sent by mail using the return instructions provided by our support team. We do not accept returns at a physical store or drop-off location. The return address will be provided after your return request has been reviewed and approved. Please do not send returns to the business address unless our support team specifically instructs you to do so.

4. Return Shipping

We provide free shipping on orders. Return shipping costs are generally the customer's responsibility, unless the return is due to an item that arrived damaged, defective, or incorrect. For eligible damaged, defective, or incorrect items, please contact us before shipping the item back. Our support team will review the issue and provide the appropriate return instructions. If a return label is provided for an eligible return, we will explain how to use it.

5. Damaged, Defective, or Incorrect Items

We recommend checking your order when it arrives. If your item appears to be damaged, defective, or different from what you ordered, please contact us at support@diorlay.shop as soon as possible. Please include your order number and, when helpful, clear photos of the item and its packaging. We will review the issue and work with you on an appropriate solution. Depending on the circumstances, an appropriate solution may include a replacement, exchange, or refund.

6. Items That Cannot Be Returned

Some items may not be eligible for return due to their nature or condition. These may include:

Items that have been worn, used, or damaged after delivery
Items without their original packaging, where the packaging is required for return
Items missing original tags, where applicable
Personalized or customized products
Perishable goods
Certain personal care or beauty products
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items where a return exclusion is clearly stated at the time of purchase

If you are unsure whether your item is eligible for return, please contact us at support@diorlay.shop before sending it back.

7. Exchanges

If you would like a different size, color, or variation, the simplest option may be to return the original item, subject to our return requirements, and place a new order for the item you would like. Exchanges are subject to product availability. If the requested size, color, or variation is unavailable, our support team may recommend returning the original item and placing a new order. If you need assistance deciding the best option, please contact us and we will be happy to help.

8. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return. If your return is approved, the refund will be issued to your original payment method. Refunds are generally processed within 10 business days after approval. Please note that your bank, credit card company, or payment provider may require additional time to process and post the funds to your account. The exact timing may vary depending on the payment provider. If you have not received your refund within 10 business days after your return was approved, please contact us at support@diorlay.shop and we will be happy to assist.

9. Restocking Fees

We do not charge a restocking fee for eligible returns.

10. Return Approval

All returns are subject to review and must meet the eligibility requirements outlined in this policy.

A return request does not automatically guarantee approval. Our team will review the request and provide the appropriate instructions based on the circumstances.